“Put simply, what the Update Frontend tool does, is give the power to the users, and enable the IT department to successfully deploy updates much more quickly, and more effectively: The Update Frontend tool prompts users when updates are required, and rather than forcing the update through straight away, or on shut down or restart, allows the user to delay the update to a specified time in the future. This means that the user can postpone the update to a more convenient time,” explains Ronnie Krarup Jakobsen, Managing Consultant at CTGlobal, and developer of the Update Frontend Tool.
It is also possible for the organization to customize the design and language in the update notifications.
By adding the corporate logo, and incorporating explanations for why the update is required, in language that is in a tone of voice and at a technical level suited to the users, the users feel less annoyed and more confident about accepting an update:
It is no longer some remote tech giant spamming them with irrelevant prompts that may or may not be truly necessary, but rather it’s that nice guy Peter from Internal IT, asking them politely to do something, explaining that the update is in fact essential to improve their own user experience, specifically, or the organization’s security, generally.
“One feature of the Update Frontend tool that has had a huge effect — other than not having to force anything through, or do it one machine at a time — is the ability to customize the text. It may sound like a minor detail, but it’s huge: Compared to most organizations, in this house we have an inordinate number of communications professionals, representing a lot of different user groups. They all have, and expect, influence on how to communicate to their people, and there are big differences in what they want. The enormous flexibility we have with the update tool means that we have been able to customize the language to meet their expectations to a very high degree,” says Thomas Hjortevang.