To facilitate continuous optimization and improve user experience, Grundfos has implemented CTGlobal Insight Analytics to excerpt data from the company infrastructure, enabling the company to identify PCs that have crashed because of for example Blue Screen of Death (BSOD), and to contact the users of those PCs and solve the issue before it becomes critical, resulting in significant employee satisfaction.
Based on CTGlobal Insight Analytics and a number of reports, Grundfos has been able to track and mitigate infrastructure issues, and today has a more stable and better performing IT platform:
“With the monitoring system we have succeeded in increasing user satisfaction and in lowering the need for expensive investigations into infrastructure disruptions. I have great expectations for the system, and thanks to the excellent collaboration we have with the vendor, I am sure we will make great progress,” says User Experience Center Manager at Grundfos, Henrik René Jensen, who runs Insight Analytics.
When the system was installed at Grundfos in 2018, consultant Michael Hejlskov Jacobsen was in charge of the installation process, and of organizing and lining up action processes:
“Working with CTGlobal to get the system up and running, and subsequently create value, has been a practicable process. CTGlobal have been a flexible and conscientious partner, and easy to work with. The system is now in use in a number of departments across the organization, who see that their requirements for monitoring and visualization are met,” says Michael Hejlskov Jacobsen.